FAQ — Neon Luck Club

What this site is

Neon Luck Club is a social casino-style entertainment site. Think of it as a card lounge that lives in your browser.

Is this real-money gambling?

No. This site offers social casino-style games for entertainment only and does not offer real-money gambling.
Is this a sweepstakes casino?

No. We do not offer sweepstakes, prize drawings, contests, raffles, or any redeemable rewards. There is no "sweeps coin," no alternate method of entry, no mail-in entry, and no equivalent mechanic.
Can I win real money?

No. You cannot win, withdraw, redeem, or cash out real money or anything of monetary value on this site.
Can I win prizes, gift cards, or crypto?

No. Virtual coins, chips and credits cannot be redeemed for cash, prizes, gift cards, cryptocurrency, merchandise, or anything of monetary value.

They let you keep playing. They never represent or convert to money or anything of value.

What are virtual coins?

Virtual coins, chips, credits, and other in-game items are for entertainment use only. They have no cash value and cannot be sold, transferred, withdrawn, exchanged, or redeemed for cash, prizes, gift cards, cryptocurrency, or anything of monetary value.
Is a purchase required to play?

No. No purchase is required to play. Every new member receives a free welcome bundle and a daily virtual coin refill at no cost.
What about optional credit packs?

If you choose to buy a virtual credit pack, it is optional and is for additional virtual entertainment credits only. Purchased credits have no cash value and cannot be redeemed for cash, prizes, or anything of monetary value. No purchase is required to play.
Can I cash out or withdraw?

No. There is nothing to withdraw — virtual coins are not money and cannot be converted to money.

The Site is restricted to adults aged 21 and over. Certain states and territories are also restricted.

Who can use the site?

The Site is intended for users aged 21 and older only.
Which states are restricted?

Neon Luck Club is currently unavailable in Washington, Idaho, Michigan, Nevada, Montana, and any other jurisdiction where access is prohibited by law.
How do I delete my account?

Open Account → Play Controls → Close my account, or write to support. We will confirm closure by email.
Can I take a break?

Yes. Use our cool-off tool to pause your account for 24 hours, 7 days, 30 days, or indefinitely. See the Responsible Play page.

Read our full Privacy Policy for the details.

Do you sell my personal information?

No. We do not sell your personal information. We share information only with service providers acting on our behalf and where required by law.
How are my payment details handled?

If you choose to buy a virtual credit pack, our payment processor receives your payment-card information directly. We retain only a transaction reference and the type of credit pack purchased.